GENERAL PROVISIONS
For matters not regulated by this Policy, the provisions of the Terms and Conditions apply.
DELIVERY OF PRODUCTS
Delivery of Products is carried out through a courier company.
Delivery costs are presented when placing an Order. If delivery costs are not presented, delivery is free.
Standard shipping of Products occurs within 3 business days from the day the Order is placed (order processing time). The standard delivery time is 3 business days from the day of shipping (delivery time). The courier makes two delivery attempts, after which the package may wait for collection by the Client at the courier’s pickup point.
In the case of non-delivery of Products to the Client, the Seller attempts to contact the Client. Reshipment is carried out at the Client’s expense. If the shipment remains unsuccessful, the Seller has the right to withdraw from the Agreement. In such a case, the Seller refunds the Client the price, if paid, reduced by shipping costs.
The Client is obliged to inspect the Products immediately upon delivery to determine whether the Products have been damaged during delivery. The Client bears the risk of accidental damage to the Products during delivery. In case of Product damage, the Client must immediately contact the Seller. The Client may also report a defect under warranty.
In the case of a Client who is not a Consumer, the risk of accidental damage or loss of Products transfers to the Client at the moment the Products are handed over to the carrier.
RETURNS
Provisions regarding withdrawal from the Agreement and complaints are found in the Terms and Conditions.
In the case of withdrawal from the Agreement, the Consumer is obliged to return the Products received from the Seller at their own expense within 14 days from the day of submitting the declaration of withdrawal from the Agreement. Returns by cash on delivery will not be accepted. Returns should be sent to ul. Ogrodowa 2, 43-450 Ustroń. The return should include all items received by the Consumer from the Seller, including items received for free as part of the placed Order.
The refund occurs within 14 days from the day the Seller receives the returned Products from the Consumer or confirmation of the dispatch of the Products, whichever occurs first. The refund is made to the account from which the payment was made or to another bank account indicated by the Client. In the absence of bank account information, the Seller immediately requests the data, and the refund occurs within 14 days from the date of providing the data. The account to which the funds are refunded must belong to the Client or a person representing their interests and possessing appropriate authorization.
If it is not possible to make the return in the manner specified in paragraph 4, the Seller makes the refund using the same payment method that the Consumer used, unless the Consumer has explicitly agreed to a different refund method that does not incur any costs for them.
In the case that as a result of accepting the complaint, funds are to be refunded to the Client, the Seller informs the Client whether they will demand the return of the Products before refunding the funds to the Client. The refund is carried out within 14 days from the day the complaint is resolved or the Products are received by the Seller, whichever occurs first. Provisions of paragraphs 2-4 apply accordingly.
If the subject of the Order included Vouchers along with the Products, the return obligation also includes Vouchers.